Terms and Conditions

Terms and Conditions

Friedhats Coffee Woocommerce Wholesale Order Platform

Article 1           Contact Details

Article 2           Definitions

Article 3           Offer

Article 4           Contract

Article 5           Price

Article 6           Payment

Article 7           Delivery

Article 8           Returns and Cancellations

Article 9           Complaints

Article 10         Disputes

Article 11         Intellectual Property

Article 12         Amendments

Article 1.          Contact Details

Friedhats Coffee V.O.F, Nieuwe Hemweg 36, 1013CX, Amsterdam, The Netherlands.
Company number (kvk): 70780536. Tax number (btw): NL858456497B01
Website: www.friedhats.com. Contact email: info@friedhats.com

Article 2.          Definitions

            These terms shall have the following meanings:

            Contractor: Friedhats Coffee V.O.F

            Customer: The recipient and or requester of products or services from Friedhats  Coffee V.O.F

Article 3.          Offer

a.         Friedhats Coffee V.O.F supplies roasted and un-roasted coffee beans, coffee related products and merchandise.

b.         The offer of the good or service shall contain a full, detailed and accurate description to allow a complete assessment of said product or service. Any pictures of the product or service are truthful and correct. Any obvious errors made in the offer are not binding to the Contractor.

c.         Any limitations or conditions applicable to the offer shall be stated clearly in the offer. All products shown on the wholesale order platform are subject to availability.

c.         All offers make clear the price, applicable delivery costs and the right or not of withdrawal from the offer

Article 4.          Contract

a.         The contract becomes valid only when the Customer has accepted the offer and fulfilled the terms and conditions set.

b.         The Contractor shall endeavour to confirm acceptance of the offer promptly via the wholesale order platform email. No contract will subsist between the Customer and the Contractor for the sale by it to you of any product unless and until the Contractor accepts your order by e-mail, confirming that it has dispatched your product.

That acceptance will be deemed for all purposes to have been effectively communicated to you at the time that the Contractor sends the e-mail to you, whether or not you receive that e-mail.

c.         During completion of the contract via the wholesale order platform, all payment information and personal data is handled and secured by Woocommerce, Cropster, external payment portals and external API’s used in conjunction with Woocommerce. These include but are not limited to: Paypal, Roadmap Studios API, Stripe, ING

d.         The Contractor collects data, within the limits of the law, about factors relevant to concluding the contract during the completion of the contract and withholds the right to cancel or refuse the offer request or contract or attach special terms to the contract at  any time, giving reason.

Article 5.          Price

a.         All prices indicated are excluding shipping or delivery charges. These are calculated and displayed separately at the completion of the order process and once the delivery address details have been entered.

b.         All prices indicated in the provision of products or services in the wholesale order platform are excluding tax: ie. BTW, VAT.

c.         The stated prices of the products and/or services provided shall not be increased during the validity period stated in the offer, excluding price changes due to changes in tax rates.

Article 6.          Payment

a.         All amounts are to be settled by the Customer as per prior arrangement with the Contractor and as stipulated in the payment section of the checkout.

b.         The Customer is required to inform the Contractor of any inaccuracies in the payment details in a prompt manner.

c.         In the event of non-payment on the part of the Customer, and subject to legal restrictions, the Contractor is entitled to charge any predetermined reasonable costs incurred to the Customer.

Article 7.          Delivery

a.         The delivery address used by the Contractor to fulfil the contract is provided by the Customer at the time the contract is made via the wholesale order platform.

b.         The Contractor shall exercise all due care when fulfilling the order contract and or request for the provision of goods and or services.

c.         The Contractor shall execute the accepted sales contract in a prompt manner (usually  within 48hours), but within a maximum of 5 calendar days unless otherwise notified or agreed upon by the Contractor and Customer.  If the delivery has been delayed, or if an order cannot be fulfilled or can be fulfilled only partially, the Customer shall be informed about this within 5 calendar days after ordering. In such cases, the Customer is entitled  to cancel the contract, free of charge and with the right to possible compensation.

d.         The delivery of all products shall be carried out by the contractor or method stipulated in the checkout process or another courier or delivery service as designated by the Contractor. The Contractor guarantees that you will receive the order at least 30 calendar days after placement of your order.

e.         If the delivery of the ordered products and or services is deemed impossible, the Contractor shall make every effort to provide an equivalent replacement. It shall be made absolutely clear to the Customer, before delivery, that a replacement product and/or service is being provided to fulfil the contract with the Customer. The right to cancel the contract shall remain applicable to replacement products. Any costs incurred for return shipment are to be borne by the Contractor.

f.          Unless explicitly agreed otherwise, the risk of loss of and/or damage to products shall remain with the Contractor until the time that they are received by the Customer.

Article 8.          Returns and Cancellations

a.         The Customer has the right to cancel a contract for the purchase of goods without reason within 14 calendar days from the date of the completion of the contract. In accordance with the distance selling regulations coffee beans and foods products are excluded from this right to cancelation.

b.         During this 14 day period the Customer must handle the goods and packaging with care. The Customer shall return the product with all delivered accessories and, as far as reasonably possible, in the original condition and packaging to the Contractor in conformity with the Contractors instruction.

c.         The Customer has the right to cancel a contract for the purchase of services without reason within 14 calendar days for the date of the completion of the contract.

d.         Should the Customer exercise their right to cancellation of the contract all costs incurred in returning the items are at the Customers expense.

e.         If payment for a good or service has been made by the Customer, the Contractor shall refund this amount in full within 30 calendar days of receipt of the returned good or notice of cancellation of the cancelled service contract.

Article 9.          Complaints

a.         Complaints about the undertaking and/or execution of the contract shall be submitted in a clear and descriptive manner to the Contractor within 14 calendar days of the conclusion of the contract.

b.         Complaints in regards to a product and/or service provided in a contract shall be submitted in a clear and descriptive manner to the Contractor within 14 calendar days of the conclusion of the contract.

c.         All complaints submitted to the Contractor shall be replied to in a prompt manner but within a period of 5 calendar days after receipt of the complaint. Should a complaint require a foreseeable longer time for handling, the Contractor shall respond within 5 days with a notice of receipt and an indication of when the Customer can expect a more detailed reply.

d.         Complaints must be submitted by email to the email address info@friedhats.com

e.         In the event that a complaint cannot be resolved in joint consultation between the Contractor and Customer then dispute settlement rules are applicable.

Article 10.        Disputes

a.         Contracts between the Contractor and the Customer, to which these General Terms and Conditions apply, are exclusively governed by Dutch law.

Article 11.        Intellectual Property

a.         All images, text, digital material, packaging design, artwork and any other information contained on this website and wholesale order platform remain the property of Friedhats Coffee V.O.F. and can not be used without the express permission of Friedhats Coffee V.O.F.

Article 12.        Amendments

a.         Amendments to these General Terms and Conditions are valid only after they have been published in an appropriate way, provided that the provision that is most favourable to the Customer shall prevail in case of appropriate amendments being made during the period of validity of the offer and/or contract.